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Marcase,
Again, thank you for taking the time. There IS an ARC thread, two of them in fact, that are still active about the issue which as far as the people posting and myself are concerned, is NOT solved so I would expect a solution from the creators and developers. While not opposed to doing all the unplugging and plugging back in of stuff if I need to the device worked fine for almost a year with out a single issue. Then the last two updates last month screwed it. Guess I wait and see.
Dara
aka @talyn#3391
And…I’m sorry I let that get a little narcissistic. We all drop a lot of hard earned loot here. Apologies…
Daro
aka @talyn#3391
Marcase,
Thanks for the reply. I’m reaching a level of frustration here. Randomly, while I was on the ground, I idly started pushing the thumbstud around and it was manipulating my character. My understanding is that the game treats your ship as you which is why you can’t fly your ship from the bridge. So…the game IS recognizing my controller. And ARC says it’s solved. But I can’t fly my ship. What a complete PITA. I’m not sure where to go for help at this point because every single time I try to respond to the emails sent by ARC they tell me I’m sending duplicates. It’s NOT a duplicate if you’re trying to get further information.
Wondering what my options are at this point.
a. Delete, uninstall every last Razer item. Synapse software, Tartarus, keyboard…whatever I can find. But it feels like I’ve done that…more than once.
b. Delete all my Razer macros in Synapse and start over. I’ve avoided this because those should have nothing to do with why the game recognizes my joystick thumbstud on the ground but not in space, nor why none of the other programmed keybinds are recognized ground OR space.
c. Uninstall and reinstall the entire STO game…which I presume I can do without losing my character and progress.
What’s driving me crazy is it DOES appear that the issue has been fixed but I can’t get a hold of anyone to tell me what I need to do, why my joystick doesn’t function in space or why my keybinds are no longer recognized.
d. All of the above?
Is it really that much to ask that an actual human respond to my ticket and clarify what was done and what my next step would be? I’m inclined to try putting another ticket in but I strongly suspect I’m just going to get an automated reply again. My frustration has made the game effectively no fun to play. Given the amount of real loot I’ve dropped you’d think someone would give enough of a damn to respond directly instead of sending a bot response.
Daro
aka @talyn#3391
I’m getting fed up with arc. According to the boards, they consider this issue, “solved”. It has not been. At least not insofar as I can tell. I am still having the precise same issues and all I get from any response I make is the same form letter telling me to stop sending duplicates.
Anyone know how I can contact an actual human in real time to see if I can fix this?
Daro
aka @talyn#3391
So…at this point, I’ve discovered that my issue is a known element to some people in here. Those that depend upon joystick axis control I would imagine. It’s happened before.
So I responded to the email sent by Arc asking me how I thought they did handling my request. I sent back that since there have been no updates on the board links they sent me, nor have they communicated any further information or updates themselves…has the issue been resolved..?
Their reply was essentially, stop sending duplicate tickets. This is tricky. It’s hard to figure out because it’s random. Hopefully this won’t happen again. Sorry…
Hence my next question for here…anyone know if the issue is resolved? or not? For anyone who’s interested, I’ve included the links sent to me from Cryptic.
Daro
While I do apologize for any inconvenience and based on the similar reports that we have been receiving from other affected players, please be informed that we have already forwarded this issue to our development team for further review and investigation. When we have more information about this issue we will be sure to let the community know through our official news page and forums.
Feel feel to check out the ongoing discussion of this issue in our official forums which are linked below.
<https://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13671431>
<https://www.arcgames.com/en/forums/startrekonline#/discussion/comment/13671832>
aka @talyn#3391
Gentlemen,
Wanted to thank you again for your time and see if you can be of continued assistance. I have done almost everything I can think of to fix this issue. I have uninstalled and reinstalled the Tartarus V2 itself. I have uninstalled, reinstalled and resynched Razer Synapse with my online profile.
Additionally I went into Control Panel, found the dialogue box that allowed me to calibrate the Razer and as it turns out, the Tartarus IS sending a signal to my computer as the small x moves around the calibration box in the window when I manipulate the d-pad. However, that is the ONLY place so far that I can get the d-pad to function. It does not work in here, it does not work in No Man’s Sky. (although in fairness I’ve never used it in NMS so I don’t know if this is normal for that game or not)
The people at Razer are characteristically obscurantist and obstructionist from my point of view. They asked me to send a “video of the problem just described”. So I sent them a video of me manipulating the thumbstud in front of the screen showing a non-responsive ship sitting stationary in space. They sent a note back that they were “unable to observe the problem described” and requested a video showing the “precise problem experienced”. I have NO idea what they expect to see in a video of a NON-FUNCTIONING joystick / controller that is not doing what it’s supposed to do.
As far as I am able to tell, the problem began somewhere between the two STO shard maintenance updates of 25 and 27 May. Is it possible one of those updates did something I am unaware of and is there a way to contact someone for help internally? At the moment, Razer is useless. I’m not unfamiliar with the system I’m engaged with there. Their “Customer Service / Tech Support”, like effectively all companies at this point, is the equivalent of a McDonalds employee who only knows as much about actually preparing food as the preprogrammed machines require them to know. Asking a series of pre-constructed stock questions off a screen and responding with pre-constructed stock suggestions such as “have you tried rebooting” or “Ok Sir, I’m going to go ahead and have you reinstall the software.” is not helpful. They might as well not even be listening. Not to be too rough on the guy but I’m not sure who “Roland” is other than to say he’s more than likely simply been hired to sit there at a desk in a call center and do his best to resolve problems that he probably has no actual programming expertise in.
Also, I can find nothing in STO options settings windows or keybinds that references the Tartarus as a control device. To the best of my knowledge there never was. I simply plugged the thing in, Windows installed it and when I ran STO it worked. I then set up my macros to fire my tray options in space and ground combat, remapped a few keys for positive and negative acceleration and Slipstream in space and Run / Jump on ground missions. As far as I can tell there’s nothing anywhere that let’s me pick it off a list and even if I could, that doesn’t explain why ALL of the other buttons I’ve keymapped AND the one that fires off all my macros in combat still work precisely as I programmed them to leaving the d-pad as the only non-functioning button.
While I wait for them to do whatever they’re going to do, I thought I’d drop back in here with the additional information and question to see if you or anyone else has any more thoughts on the matter. Most especially is there an ingame or game related techie I can contact for help?
Thanks again…Daro
UPDATE: Evening May 29:
I’ve discovered that the thumbstud is active in web windows as a single line scroll up down device (but oddly not in THIS window). I’m fairly comfortable concluding the button itself is not busted and we’re down to a setting or re-initialization of some sort I would think..???
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aka @talyn#3391
Marcase,
Thanks for the reply. I will check my settings ingame but I don’t remember anything ever being there. The closest I found was joysticks or controlers or something that had options for joy stick and xbox and both were on. Nothing changed when I turned them off. Gonna text the company and see what they say but it looks like I might be in for a reinstall and reconfiguring my space and ground macrosets. Unless I can save those…which I think I can, but think I don’t know how at the moment. By the time I figure THAT out I might as well reinstall and start from scratch. 🙂
Thanks as always for the help.
Daro
aka @talyn#3391
Marcase,
Thank you for the time and the information. You’ve given me a great deal to digest; I’ll be picking my way through. I honestly had no idea there was that much to crafting your doffs. I just bought as many slots as I could, filled them and started slowly making them all purple. Clearly there’s more to it than that. 🙂
Again, mate…thanks for your time.
Daro
aka @talyn#3391
Cap,
I have not checked my bank but now that you mention it, I do think I have some I just dumped there cuz main inventory was getting full. That wasn’t the issue with these as I made them and used them on the spot; never left my inventory. Since you brought it up though, I should probably go see if there’s anything I can use.
Thanks for the reflections…
Daro
aka @talyn#3391
Weird, yes…
Once I logged out and cold booted…twice…allowed me to “learn” the officers the Miracle Worker manuals. When I created the next batch, Temporal Operative, during the same login, same thing. Hitting the Learn button did nothing. Logged out, cold reboot…once, oddly…no problem. So…yeah, no idea. I’m still banking on there being something glaringly obvious, like the ears on the wall in Bored Of The Rings. Just not seeing it…
>[;^{]
Daro
aka @talyn#3391
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